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Frequently Asked Questions

How do I reset my password?

Visit Spotify.com and click "Log In". Then select "Forgot your password?" and follow the instructions sent to your email address. You'll be able to create a new password and regain access to your account.

Why is my music not playing?

First, check your internet connection and restart the Spotify app. If the issue persists, try logging out and back in. Make sure your app is updated to the latest version from your device's app store.

How do I cancel my Premium subscription?

Visit your account page on Spotify.com, navigate to the Subscription section, and click "Cancel Premium". You'll maintain access to Premium features until the end of your current billing period.

Can I use Spotify in multiple countries?

Yes, you can use Spotify while traveling. However, if you permanently move to a new country, you'll need to update your account settings. Some content may not be available in all regions due to licensing restrictions.

Why is a song greyed out in my playlist?

Greyed out songs are temporarily unavailable. This can happen due to regional licensing changes, artist decisions to remove content, or technical issues. The song should return if it becomes available again.

How do I download music for offline listening?

With Spotify Premium, you can download music by toggling the "Download" switch on playlists, albums, or podcasts. Ensure you have sufficient storage space and a stable internet connection for downloading.